Cognitive Walkthroughs

Brad Dalrymple gives an overview of the cognitive walkthrough method and shares a useful test spreadsheet template.

Steps

1. Identify the user goal you want to examine
2. Identify the tasks you must complete to accomplish that goal
3. Document the experience while completing the tasks

Cognitive walkthrough questions:

• Will users understand how to start the task?
• Are the controls conspicuous?
• Will users know the control is the correct one?
• Was there feedback to indicate you completed (or did not complete) the task?
• Was there feedback to indicate you completed (or did not complete) the task?