TBM 50/53: The Curse of Success Metrics

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https://cutlefish.substack.com/p/tbm-5053-the-curse-of-success-metrics

@johncutlefish shares his observations of why teams find success metrics challenging and how to help them make more impactful progress.

  1. Uncertainty is a good thing, it means there is opportunity to learn and make change.
  2. Be flexible. Follow the spirit of experimentation and try something different.
  3. Create a culture of safe failure and encouraged learning.

Consider the term "success metric". We've already jinxed the effort. We are already afraid of failing and learning.

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