How to Conduct a Cognitive Walkthrough
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How to Conduct a Cognitive WalkthroughIXD Foundation overview of the cognitive walkthrough method.
If given a choice β most users prefer to do things to learn a product rather than to read a manual or follow a set of instructions.
Four questions during a cognitive walkthrough:
Blackmon, Polson, et al. in 2002 in their paper βCognitive walkthrough for the Webβ
- Will the user try and achieve the right outcome?
- Will the user notice that the correct action is available to them?
- Will the user associate the correct action with the outcome they expect to achieve?
- If the correct action is performed; will the user see that progress is being made towards their intended outcome?
How cognitive walkthroughs differ from heuristic evaluation.
- Cognitive walkthroughs - goal and task focused
- Heuristic evaluation - focus on entire product
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