The 4 questions to ask in a cognitive walkthrough

🔗️ Dr. David Travis outlines the 4 questions to ask during a cognitive walkthrough and gives some useful real-world relatable examples.

The cognitive walkthrough is a formalised way of imagining people’s thoughts and actions when they use an interface for the first time.

4 questions during a cognitive walkthrough

  1. Will the customer realistically be trying to do this action?
  2. Is the control for the action visible?
  3. Is there a strong link between the control and the action?
  4. Is feedback appropriate?