The 4 questions to ask in a cognitive walkthrough
🔗️ Dr. David Travis outlines the 4 questions to ask during a cognitive walkthrough and gives some useful real-world relatable examples. https://www.userfocus.co.uk/articles/cogwalk.html
The cognitive walkthrough is a formalised way of imagining people’s thoughts and actions when they use an interface for the first time.
4 questions during a cognitive walkthrough
- Will the customer realistically be trying to do this action?
- Is the control for the action visible?
- Is there a strong link between the control and the action?
- Is feedback appropriate?