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Collecting

I use this website to collect, and eventually syndicate, my thoughts and interesting links.

  2. The Curse of the Competent Service Designers / Chad & Jin / Inside Service Design #11

    What happens when a service design professional does their job well... Usually? Absolutely nothing. No organizational gears grind. No customers complain. No one panics. You did your job, so the disaster simply stayed in your head instead of becoming a reality. I sat down with Jin Wan and Chad Cheverier for the this episode of Inside Service Design to talk about this "great enabler" trap.

  6. The Blueprint for System Change | Ash Sarkar Meets Extinction Rebellion Founder Roger Hallam

    An absolute surprise banger of a strategy and design podcast. So many sparks of ideas and quotes:

    When you're developing a strategy you have to do some sub optimal things to get to a better place

    Shut up and listen

    • Remote enables a diverse audience
    • The power of listening
    • Nonviolent Communication
    • Present something » move to a breakout space » do something… but NO q&a
    • Building solidarity with people (in-person) by embodied ‘doing’
    • Create a pathway to action – The Steps Collective
    • Breakout groups FTW: create empowerment by enabling everyone gets time to speak – Liberating Structures
    • A social conditioning that other people are disposable (similar topic in a recent Trashfuture
    • First pancake theory: accepting that your first try at something is going to be crap
    • Growth comes from working through the hard stuff
    • Sortition
    • Delegate conferences aren’t designed to foster deeper connection or change - Reminds me of a conversation with James Lang when curating Research by the Sea

    Props to Tom Scott for the recommendation.

  9. Required reading indeed

    Starting day 1 of 02026 with a BIG coffee and the optional.is 02025 omnibus written by @briansuda@mastodon.social https://optional.is/required/2026/01/01/omnibus-02025/ required reading indeed! Feed your brain during this year by signing up to their RRS feed!