What people say and do: a visual metaphor

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Oh hi, don’t mind me, I’m just going to park this big red bus here as a visual metaphor to remind us that, when usability testing, to **focus on what people do** *rather than what they say*.

Oh hi, don’t mind me, I’m just going to park this big red bus here as a visual metaphor to remind us that, when usability testing, to focus on what people do rather than what they say.

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