Collecting

1. Don't jump: My tips for interpreting user research

   @keithemmerson’s gives some great advice about observing research sessions.

   Keith makes an interesting point about the attitudes and motivations of research session observers.

   “… what’s more dangerous: someone who doesn’t attend any sessions, or someone that attends 1 or 2 sessions but misinterprets what they see and hear?”

   What I came to realise is that the question is not whether people should attend research. It’s how they listen and observe during research, and whether they take part in group analysis after research.

   In the full article Keith highlights behaviours that are avoidable during research sessions. I found these particularly interesting:

   3. Go to sessions with an open mind. It’s all too easy to attend a single lab session with the intention of confirming an existing hunch or assumption.
   4. If you have it, compare your test participant’s behaviour with data from your live or beta service.

2. Analyse a research session

   An outline of analysing research sessions from the gov.uk Service Manual.

3. Virtual Meetings: How to reduce cultural anxiety

   @drjcurran’s anthropologist view of remote meetings and 6 tips for reducing anxiety of remote meetings.

4. Conducting an effective stakeholder interview

   @bpusability shares buckets of really useful questions for stakeholder interviews. A really fantastic post!

5. Using content strategy to present your research findings

   @Minette_78 gives some great advice for presenting research findings from a content strategy perspective.

6. The ultimate guide to Google Analytics for UX designers

   @aliceemmwalker gives some great advice for using Google Analytics for UX designers.

7. The most important moments to talk to users

   Jordan Jackson outlines the two most important moments to speak to customers.

8. Questions that I have found useful

   Jordan Jackson’s inspired post with a huge list of incredibly useful research questions to use with specific research methods.

9. How to use Google Analytics for UX Research

   @kristi_bee has written a great primer for using Google Analytics for UX research.

10. The 4 questions to ask in a cognitive walkthrough

    Dr. David Travis outlines the 4 questions to ask during a cognitive walkthrough and gives some useful real-world relatable examples.

    The cognitive walkthrough is a formalised way of imagining people’s thoughts and actions when they use an interface for the first time.

    4 questions during a cognitive walkthrough

    1. Will the customer realistically be trying to do this action?
    2. Is the control for the action visible?
    3. Is there a strong url between the control and the action?
    4. Is feedback appropriate?