Tagging: Service Design

1. New book day… AGAIN!

   Really excited to get stuck into this one! This is Service Design Doing. ‘Doing’ being the operative word.

   

2. Service Design Breakfast countdown

   Starting a 2-week countdown for the Service Design Breakfast at @Clearleft HQ. Looking forward to hanging out with some brilliant brains of Brighton & Hove and East Sussex on Thursday morning 7th May. https://servicedesignbreakfast.com/

3. The Curse of the Competent Service Designers / Chad & Jin / Inside Service Design #11

   What happens when a service design professional does their job well... Usually? Absolutely nothing. No organizational gears grind. No customers complain. No one panics. You did your job, so the disaster simply stayed in your head instead of becoming a reality. I sat down with Jin Wan and Chad Cheverier for the this episode of Inside Service Design to talk about this "great enabler" trap.

4. Fast Forward episode 2 - Future Supermarkets: Scan Purchase for Maximum Score

   If you’re having trouble finding the audio, I’m providing a mirror of the original podcast audio (MP3, 51.1MB) .

5. What big corporates often get wrong about Service Design

   Fantastic article by Douglas M. Smith about the 5 mistakes big corps make with Service Design.

6. Service mapping to make friends and influence stakeholders

   Louise Nicholas and Katherine Wastell of Co-op explain the benefits of service mapping with stakeholders.

7. UX Design and Service Design are Growing Ever Closer

   Andy Budd’s take on the similarities and inevitable merging of UX Design and Service Design.