Links

1. Cognitive Mapping in User Research

   @segibb’s thorough explanation applying the cognitive mapping method for user research.

2. Why UX Research should not be a solo show

   Probably the best explanation of Research Ops I’ve read yet, I particularly like @saritarink’s actor and production team comparison.

3. Building a Research Repo when you don’t know how

   @hugofroesUX shares some valuable lessons from building a research library.

4. Colour Review - What you need to know about colors & accessibility

   A very nice colour contrast AA and AAA accessibility checker.

5. The journalism user research relationship

   @greggcorp outlines the relationships between journalism and user research.

6. JTBD Analytics - What jobs are site visitors trying to get done?

   An interesting method of surfacing jobs from website analytics data such as search logs.

7. Running in Circles

   @rjs sheds light on the uphill struggles and responsibilities of protecting the agile team.

8. Job Stories — Best Friend of Sales

   @sboyd47 suggests how job stories could benefit the entire organisation but more specifically sales by offering an extended emotional shared-language.

9. How to Stop UX Research being a Blocker

   @ben_ralph has some interesting ideas on how research can co-exist within agile teams with foundational and directional research.

10. Usability Heuristics for Bots

    A great read by @thekevinscott on applying Jakob Nielsen’s usability heuristics to chatbot design. Includes a handful of examples too.