Tagging: Usability
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Usability Heuristics for Bots
A great read by @thekevinscott on applying Jakob Nielsen’s usability heuristics to chatbot design. Includes a handful of examples too.
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@asktog’s thorough revised and expanded first principles of interaction design.
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10 Usability Heuristics for User Interface Design
@jakobnielsen’s 10 usability heuristics guidelines for interaction design.
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Cognitive Walkthroughs
Brad Dalrymple gives an overview of the cognitive walkthrough method and shares a useful test spreadsheet template.
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How to Conduct a Cognitive Walkthrough
IXD Foundation overview of the cognitive walkthrough method.
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The 4 questions to ask in a cognitive walkthrough
Dr. David Travis outlines the 4 questions to ask during a cognitive walkthrough and gives some useful real-world relatable examples.