Tagging: Research Method

1. How to pick the right UX research method

   Elisa Baliani shares her research cheat sheet for selecting the right research method and tips for better planning. Mixed methods FTW!

2. Guerrilla Testing - Tips for better results

   In my last post I described the merits of guerrilla testing compared with other research methods. In this follow up post I share some tips for getting better results.

3. Questions that I have found useful

   Jordan Jackson’s inspired post with a huge list of incredibly useful research questions to use with specific research methods.

4. Guerrilla Testing - What it is and when to use it

   For some, guerrilla testing is a dirty word. Isn’t it about time we celebrated its strengths and use it when the time is right?

5. The 4 questions to ask in a cognitive walkthrough

   Dr. David Travis outlines the 4 questions to ask during a cognitive walkthrough and gives some useful real-world relatable examples.

   The cognitive walkthrough is a formalised way of imagining people’s thoughts and actions when they use an interface for the first time.

   4 questions during a cognitive walkthrough

   1. Will the customer realistically be trying to do this action?
   2. Is the control for the action visible?
   3. Is there a strong url between the control and the action?
   4. Is feedback appropriate?

6. How to Conduct a Cognitive Walkthrough

   IXD Foundation overview of the cognitive walkthrough method.

   If given a choice – most users prefer to do things to learn a product rather than to read a manual or follow a set of instructions.

   Four questions during a cognitive walkthrough:

   Blackmon, Polson, et al. in 2002 in their paper “Cognitive walkthrough for the Web”

   1. Will the user try and achieve the right outcome?
   2. Will the user notice that the correct action is available to them?
   3. Will the user associate the correct action with the outcome they expect to achieve?
   4. If the correct action is performed; will the user see that progress is being made towards their intended outcome?

   How cognitive walkthroughs differ from heuristic evaluation.

   • Cognitive walkthroughs - goal and task focused
   • Heuristic evaluation - focus on entire product

7. Cognitive Walkthroughs

   Brad Dalrymple gives an overview of the cognitive walkthrough method and shares a useful test spreadsheet template.

   Steps

   1. Identify the user goal you want to examine
   2. Identify the tasks you must complete to accomplish that goal
   3. Document the experience while completing the tasks

   Cognitive walkthrough questions:

   • Will users understand how to start the task?
   • Are the controls conspicuous?
   • Will users know the control is the correct one?
   • Was there feedback to indicate you completed (or did not complete) the task?
   • Was there feedback to indicate you completed (or did not complete) the task?

8. How to Do a UX Review

   @mrjoe gives a great introduction to the expert review method in this 24 Ways article.

9. Business Origami

   Rachel Jones gives an in-depth overview of the Business Origami research method.

10. Business Origami: A Method For Service Design

    Chenghan Ke shares some useful tips for conducting a Business Origami collabirtive research session.

11. We need to stop talking about usability testing…

    Christina Li of @melonxdesign waxes lyrical about asking the right questions and choosing the right research method.

12. Shadowing & dogfooding… or how we research for Monzo’s internal product

    @thea_aj lifts the lid on how Monzo researches for internal products.

13. Cognitive Mapping in User Research

    @segibb’s thorough explanation applying the cognitive mapping method for user research.

14. Practical tips in running your first diary study - pt.1

    Running a diary study can be tough work. Here are a few tips to start you off on the right foot.