Collecting

1. Analyse a research session

   An outline of analysing research sessions from the gov.uk Service Manual.

2. Virtual Meetings: How to reduce cultural anxiety

   @drjcurran’s anthropologist view of remote meetings and 6 tips for reducing anxiety of remote meetings.

3. Conducting an effective stakeholder interview

   @bpusability shares buckets of really useful questions for stakeholder interviews. A really fantastic post!

4. Using content strategy to present your research findings

   @Minette_78 gives some great advice for presenting research findings from a content strategy perspective.

5. The ultimate guide to Google Analytics for UX designers

   @aliceemmwalker gives some great advice for using Google Analytics for UX designers.

6. The most important moments to talk to users

   Jordan Jackson outlines the two most important moments to speak to customers.

7. Questions that I have found useful

   Jordan Jackson’s inspired post with a huge list of incredibly useful research questions to use with specific research methods.

8. How to use Google Analytics for UX Research

   @kristi_bee has written a great primer for using Google Analytics for UX research.

9. The 4 questions to ask in a cognitive walkthrough

   Dr. David Travis outlines the 4 questions to ask during a cognitive walkthrough and gives some useful real-world relatable examples.

   The cognitive walkthrough is a formalised way of imagining people’s thoughts and actions when they use an interface for the first time.

   4 questions during a cognitive walkthrough

   1. Will the customer realistically be trying to do this action?
   2. Is the control for the action visible?
   3. Is there a strong url between the control and the action?
   4. Is feedback appropriate?

10. How to Conduct a Cognitive Walkthrough

    IXD Foundation overview of the cognitive walkthrough method.

    If given a choice – most users prefer to do things to learn a product rather than to read a manual or follow a set of instructions.

    Four questions during a cognitive walkthrough:

    Blackmon, Polson, et al. in 2002 in their paper “Cognitive walkthrough for the Web”

    1. Will the user try and achieve the right outcome?
    2. Will the user notice that the correct action is available to them?
    3. Will the user associate the correct action with the outcome they expect to achieve?
    4. If the correct action is performed; will the user see that progress is being made towards their intended outcome?

    How cognitive walkthroughs differ from heuristic evaluation.

    • Cognitive walkthroughs - goal and task focused
    • Heuristic evaluation - focus on entire product